Technology ( IT) Concierge & Executive Support
The IT Concierge will be primarily Tier 1 technical resource for diagnosing, troubleshooting and repairing hardware and software systems working directly with the two family members to anticipate and support their IT needs for the office, residences, travel, or personal devices.
This individual must exhibit a high level of discretion, professionalism, and a dedication to hospitality focused support. Our client is proud to work 100% from the office, working from home is only permitted for rare emergencies. The concierge will provide a vital resource translating and coordinating all technology requests for the family, particularly interfacing and coordinating with the established IT department of the family-owned real estate operating company.
Specific Responsibilities include:
- Provide the first point of contact for the two principals in any technology-related requests.
- Employ a high level of EQ to translate complex technology matters in simple to understand terms that resonate with the principals.
- Maintain composure in a high-pressure environment that periodically requires long hours.
- Diagnose hardware and/or software issues, independently research creative solutions focused on optimizing the outcome given the constraints of the environment.
- Provide preventative hardware maintenance, oversee replacement or repair of IT, Security, Audio-Visual and telecom equipment.
- Work to eliminate recurring problems by addressing the source of the problem.
- Maintain inventory of all technology equipment for the principals.
- If necessary, travel with the principals to support their IT-related needs.
Qualifications:
- Minimum of 10 years providing concierge level support to C-Suite executives or a family office.
- The ideal candidate will be knowledgeable about navigating a hybrid Apple/Microsoft environment. Working knowledge of systems architecture and cyber-security infrastructure.
- Working knowledge of servicing and maintaining security systems.
- Onsite 5 days per week in Dallas and Fort Worth is required with occasional travel as needed.
For immediate consideration please email resume to Kenny at [email protected]
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