Technical Training Specialist
A well-established professional services organization is seeking a Technical Training Specialist to join its technology team. This position combines end-user training, application support, and hands-on IT operations in a fast-paced, client-focused environment.
Responsibilities
Training & User Enablement
- Develop and deliver technology training programs for employees across the organization.
- Create and maintain training materials, documentation, and eLearning resources.
- Coordinate and facilitate instructor-led and virtual training sessions.
- Assess training needs and develop learning solutions that support business and technology objectives.
- Track training participation and maintain reporting and training records.
- Partner with internal stakeholders and external vendors on training initiatives.
IT Support
- Provide on-site and remote Level 2 technical support for end users.
- Troubleshoot and resolve escalated hardware, software, and application issues.
- Support conference room technology, audiovisual systems, and meeting setups.
- Assist with technology rollouts, upgrades, and special projects.
- Maintain a high level of customer service while supporting business-critical technology.
Qualifications
- 5+ years of experience in IT training, technical support, application support, or a related role.
- Strong presentation, communication, and interpersonal skills.
- Ability to explain technical concepts to non-technical users.
- Experience supporting users in a professional office environment.
- Excellent organizational skills with the ability to manage multiple priorities and deadlines.
- Strong troubleshooting and problem-solving abilities.
Education & Experience
- Bachelor's degree or equivalent combination of education and experience.
- Relevant experience in technical training, end-user support, or IT operations.
Preferred Experience
- Experience supporting professional services organizations.
- Familiarity with Microsoft 365, collaboration platforms, conference room technology, and end-user computing environments.
- Experience developing training content and delivering instructor-led training.
For immediate consideration pleas email Kenny a resume to Kenny at [email protected]
Salary Range $120,000 -130,000
No C2C
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