Technical Client Services Associate | NYC Metropolitan Area | 50–75% Local Travel

A high-growth, innovation-driven organization is building out its field-facing talent and is seeking a top-tier Technical Client Services Associate to take ownership of critical customer relationships and drive operational excellence in the field.
This is not a routine service role. It’s a high-impact, customer-facing position for someone who thrives in dynamic environments, can operate autonomously, and brings both technical depth and a service mindset. You’ll be embedded in customer operations, influencing outcomes, solving complex problems, and directly contributing to revenue through service, upgrades, and parts solutions.

This role will pay a salary range of $80,000.00 to $100,000.00

Responsibilities

Lead on-site engagements across warehouse and operational environments, diagnosing issues and driving immediate resolution
Act as the face of technical expertise, advising stakeholders, influencing decisions, and elevating customer performance
Identify and capture revenue opportunities through parts, upgrades, and service recommendations
Deliver high-quality training and ensure adoption of best practices across client teams
Partner with internal engineering and support teams to influence product evolution based on real-world insights

Qualifications

Technical degree (mechanical, electrical, industrial) or equivalent experience
2+ years in technical field service, sales engineering, or equipment training.
Proven track record in field service, technical consulting, or sales engineering with measurable impact
Strong mechanical and systems intuition, especially within industrial or battery-powered equipment
Commercial mindset with the ability to identify opportunities beyond break/fix work
Confident communicator who can command a room and build trust quickly
Highly independent operator who performs at a high level with minimal oversight

Technical Client Services Associate | NYC Metropolitan Area