Patient Access Coordinator
Our client, a leading academic medical center, is seeking a Patient Access Coordinator to provide administrative and customer service support within a fast-paced hospital environment. This person will interact regularly with patients, families, nursing staff, physicians, and other hospital personnel while maintaining accurate information and helping daily operations run efficiently. This is a 3-month contract position with the potential to extend.
Key Responsibilities
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Provide professional and courteous administrative support to patients, families, visitors, clinical staff, physicians, and other hospital departments.
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Access, enter, and maintain computerized data and information accurately.
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Interpret and appropriately use common medical terminology and abbreviations.
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Respond to telephone and in-person inquiries and direct questions or concerns to the appropriate individual or department.
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Perform general administrative duties, including typing, filing, telephone support, and document management.
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Organize daily responsibilities, establish priorities, and complete assigned work efficiently.
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Manage multiple tasks and complex administrative processes within a dynamic hospital environment.
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Use sound judgment when addressing time-sensitive issues and making independent decisions under pressure.
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Collaborate with nursing staff, physicians, and other hospital personnel to support effective communication and workflow.
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Deliver consistently strong customer service while demonstrating diplomacy, teamwork, and professionalism.
Qualifications
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High school diploma or equivalent required.
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At least two years of relevant experience
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Previous experience in admitting, a medical office, managed care, insurance, healthcare administration, or customer service strongly preferred.
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Ability to speak, read, and write English effectively.
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Additional language skills are a plus.
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Ability to accurately interpret and use medical terminology and abbreviations.
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Demonstrated competence with computers, computerized data entry, and information systems.
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Ability to use and troubleshoot basic office equipment.
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Strong interpersonal skills with the ability to communicate appropriately with patients, families, visitors, nurses, physicians, and other hospital staff.
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Strong organizational and prioritization skills.
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Basic administrative and secretarial skills, including typing, filing, and telephone support.
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Ability to multitask and manage complex processes.
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Ability to exercise independent judgment and make decisions under pressure.
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Strong diplomacy, collaboration, teamwork, partnering, and customer-service skills.
Pay Rate: $25–$26.50/hour
If you are interested in this position, please send your resume to [email protected].