IT Executive Support Engineer – Financial Services – Boston, MA
Daley and Associates is currently searching for an IT Executive Support Engineer that will be primarily responsible for maintaining and monitoring end-user workstations. This person will provide support to executive leadership and staff on all company-supported applications. Troubleshoot computer problems, determine source and advise on appropriate action. Complete application project-based work. Perform responsibilities in accordance with all company standards, policies, and procedures.
This role is an on-site role (4 days a week in office). This candidate must be located in the Boston area.
Responsibilities:
- Administers end-user workstations and supports end-user activities utilizing TCP/IP on a local area network (LAN).
- Expert on Mac/Apple support as well as Windows. Familiar with both Jamf and Intune.
- Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions.
- Installs, configures and maintains personal computers, Windows networks, Apple workstations, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment.
- Performs and/or oversees software and application installation and upgrades.
- Maintains site licenses for department/organization.
- Plans and implements network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.
- Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties.
- Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.
- Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
- Assists personnel of other departments as a computer resource.
- Provides computer orientation to new and existing company staff.
Qualifications:
- Degree in related field and 3-5 years of networking experience, or equivalent applicable work experience.
- 2-5 years help desk experience.
- Jamf, Intune, Okta and Meraki experience is desired.
- Ability to communicate technical information to nontechnical personnel.
- Ability to install, configure and maintain personal computers, networks and related hardware and software.
- Knowledge of computer and/or network security systems, applications, procedures and techniques.
- Ability to identify and resolve computer system malfunctions and operations problems.
- Skill in organizing resources and establishing priorities.
- Excellent verbal and written communication skills.
- Ability to learn and support new systems and applications.
- Can work with a wide range of personalities and levels of employees from associates to C level.
For immediate consideration, please email your resume to Ryan at [email protected].
#LI-RH1
#LI-HYBRID