Field Service Technician – Albany, NY
Daley And Associates is seeking an experienced Field Service Technician to provide on-site maintenance, troubleshooting, repair, installation, and customer support for business-related systems and equipment throughout the Albany, NY territory.
The ideal candidate will have a strong electromechanical service background, experience servicing office technology equipment, excellent customer service skills, and the ability to work independently in a field-based environment.
This role is a full-time, direct hire position paying an hourly rate of $23-$27 / hour.
Key Responsibilities
- Perform preventive maintenance, troubleshooting, and repair of printers, copiers, and multifunction devices.
- Diagnose mechanical, electrical, and connectivity issues and implement corrective actions.
- Install, configure, upgrade, and retrofit customer equipment.
- Deliver end-user training and technical support.
- Manage assigned service calls and maintain productivity standards.
- Complete service documentation and communicate effectively with customers and internal teams.
- Rebuild and refurbish equipment components as needed.
- Maintain a high level of customer satisfaction through timely and professional service delivery.
Required Qualifications
- High School Diploma or GED.
- Valid driver’s license with an acceptable driving record.
- Ability to lift up to 50 pounds and perform frequent bending, reaching, and lifting.
- Minimum 5 years of technical service, repair, and installation of office equipment.
Preferred Qualifications
- Experience servicing multifunction printers (MFPs), copiers, and print management devices.
- Knowledge of document management solutions.
- Previous shop technician experience.
- Strong mechanical and electrical troubleshooting skills.
- Excellent time management, organizational, and customer service abilities.
For immediate consideration, please email your resume to Ryan at [email protected] with the subject line “Field Service Technician – Albany, NY”
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