Desktop Support Engineer – Financial Services – Boston, MA
Daley And Associates is currently seeking candidates for a Desktop Support Engineer position located in Boston, MA. This role is with an industry-leading financial services firm where the Desktop Support Engineer will be responsible for supporting and sustaining mobile and desktop hardware, software, and user-functionality on an everyday basis. This is a on-site position 5 days per week.
The target base salary range for this role is $60,000.00 – $80,000.00
Responsibilities:
- Analyze problems, propose resolutions, and ensure implementation.
- Participation in a ticketing system, such as logging, assigning, troubleshooting, and escalating tickets for hardware, software, and application concerns
- Deliver resolutions in a timely manner via telephone, email, or face to face meetings
- Identify the source of the problem and categorize the level, priority, and nature
- Develop and implement all facets of imaging such as antivirus systems, system rollouts, end-user application maintenance, patching, licenses, and systems orientation for new hires
- Integrate and test patches and upgrades
- Document procedures, standards, best practices, configurations, settings, installation sequences, and back-out instructions; ensure documents are kept up to date
- Lead other IT resources to assist in problem-solving as needed
Qualifications:
- BS in Computer Science or related area of study
- 2+ years of technical support experience in a white-glove environment.
- Thorough knowledge and understanding of Windows 10, Apple iOS and OSX, Active Directory and Exchange account management, MS Office 365, Atlassian/JIRA Cloud, and common end-user software suites, end-user hardware, printers, laptops, mobile device management, and desktop imaging systems.
- End-user support experience within a professional services environment, financial services is a plus
- Experience with O365/Intune administration, Atlassian Cloud, and SharePoint
- Strong technical background with the ability to resolve IT related issues
For immediate consideration, please email your resume to Ryan at [email protected] with the subject line “Desktop Support Engineer – Boston, MA”
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