Collections Specialist – 100% Remote
We are seeking candidates for a Collections Specialist position with a social services organization based in Miami, Florida. This role will be responsible for managing delinquent accounts, communicating with clients and payers, resolving outstanding balances, and supporting the team in improving collection outcomes.
This is a 2–4+ month contract with the potential to convert to a permanent role. Compensation is $25–$35/hour depending on experience. The position is fully remote but requires candidates to be in the EST time zone.
Responsibilities:
- Review aging reports to identify past-due accounts requiring follow-up.
- Conduct outreach to clients, insurance providers, and funding agencies to collect outstanding payments.
- Investigate billing discrepancies, request corrections, and issue rebills when needed.
- Document and track all collection activities within Arize/Etactics.
- Communicate professionally, clearly, and empathetically when discussing payment arrangements and account status.
- Collaborate with program and administrative teams to resolve billing issues and maintain accurate account records.
- Support process improvement efforts to increase collection efficiency and strengthen documentation practices.
- Ensure confidentiality of all client information and maintain HIPAA compliance.
- Provide additional support to the team as needed.
Qualifications:
- 3–5+ years of experience in collections, accounts receivable, or billing; healthcare or nonprofit experience preferred.
- Medicaid experience required.
- Experience with billing or EHR systems; Arize/Etactics a plus.
- Strong understanding of insurance claims, reimbursements, and client invoicing.
- Excellent written and verbal communication skills.
- High attention to detail and strong follow-through.
- Excellent organizational and time-management skills.
- Ability to work independently while consistently meeting deadlines.
For immediate consideration, interested and qualified candidates should send their resume to Alanna at [email protected].
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