Application Support Engineer – Financial Services – Boston, MA

We are currently conducting a search for an Application Support Engineer for a client of ours who is a leader in the financial services space. PLEASE NOTE: This candidate must be on-site in Boston, MA in a hybrid 3 days in office, 2 days remote.

·         MIS or CIS undergraduate degree preferred


  • The person will participate at various levels in broad variety of technology related initiatives from inception to implementation and support
  • The person will triage support issues and data inquiries, and escalate to internal teams as needed 
  • This position will include producing documentation for known issues, onboarding support procedures for new applications, performing release management for non-proprietary applications, developing moderately complex reports, and working on firm-wide initiatives pertaining to the supported applications and related technology
  • Monitor and triage jobs / system integrations
  • Collaborate with internal and 3rd party vendors to drive resolution of prod support / app support items
  • Triage production system issues
  • Monitor and manage a support queue
  • Document status and resolution of incidents and problems
  • Perform data gathering tasks in support audit and regulatory filing activities
  • Support system patching and application lifecycle process
  • Participate in corporate / firm-wide technology initiatives
  • Research and respond to data inquiries
  • Assist with system access certification activities
  • Assist with basic reporting and system automation efforts
  • Assist with production software release activities
  • Support business continuity / disaster recovery planning and testing efforts


  • 2-5 years’ experience in an application support or similar technical role. We are not looking for help desk candidates, we need candidates that have supported corporate applications and who have scripting experience.
  • Strong troubleshooting and analytical skills in a Microsoft Windows environment
  • Highly motivated individual, able to drive problem resolution from inception to closure
  • Strong communication skills
  • Experience in financial industry a plus
  • Experience working in (and administrating) Windows Desktop and Server environment
  • Intermediate Microsoft SQL skills
  • Basic experience with scripting languages, including one or more of the following: JavaScript, VBscript, PowerShell
  • Experience developing reports with an enterprise report development tool (i.e. SSRS, Tableau, Cognos)
  • Experience with testing automation tools (i.e. QTP) a plus

For immediate consideration, please send your resume to Ryan at [email protected]


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