IT Help Desk Manager – Financial Services – Boston, MA
Daley And Associates is seeking an IT Help Desk Manager for a prestigious financial services client. This person will oversee employee technology support and lead a team of support professionals.
This role combines people management with hands-on involvement in daily support activities. The successful candidate will help employees resolve technology issues, develop team members, and improve the overall support experience.
This role will pay a base salary range of $120K-$150K Base + Bonus. This is an onsite position (may have some flexibility for 4 days onsite).
Responsibilities
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Manage daily IT support activities and ensure employee requests receive appropriate attention.
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Coach and develop support staff through regular feedback, guidance, and performance management.
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Assist with escalated issues and keep employees informed throughout the resolution process.
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Review support trends and recommend practical improvements to processes, documentation, and training.
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Coordinate employee technology needs, including onboarding, equipment changes, and troubleshooting.
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Work with other technology teams and external providers to resolve issues and support business needs.
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Help maintain reliable, consistent support for workplace devices and business productivity tools.
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Participate in technology projects and communicate changes to affected employees.
Qualifications
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Experience in corporate IT support, including responsibility for supervising or leading others.
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A hands-on approach to troubleshooting and a strong commitment to customer service.
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Ability to organize workloads, set priorities, and follow through on outstanding issues.
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Clear communication skills and confidence working with employees at different levels of an organization.
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Experience supporting common workplace technologies, including Windows, Microsoft 365, laptops, and collaboration tools.
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Ability to develop team members and build productive relationships across departments.
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Familiarity with support ticketing platforms and IT support processes.
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Relevant education, certifications, or equivalent professional experience.
For immediate consideration, please email your resume to Ryan at [email protected] with the subject line “IT Help Desk Manager – Boston”.