Marketing Manager, Client Engagement
We are currently seeking candidates for a Marketing Manager, Client Engagement to join a highly successful organization located in Boston, MA. The Marketing Manager, Client Engagement will be responsible for promoting client relations, coordinating events and experiences, and performing reporting. The ideal candidate will have 5+ years of client engagement, marketing, and communications experience in professional services.
Location: Boston, MA
Work-Model: Hybrid (on-site 4 days/week and remote 1 day/week)
Compensation: $90,000-$110,000 (depending on experience)
Responsibilities:
- Promote client relations and engagement, and optimize marketing programs and initiatives
- Perform client onboardings, coordinate client meetings, and prepare necessary meeting materials (presentations, reports, etc.)
- Maintain client profiles in CRM, and utilize CRM in creating mailing lists, tracking marketing activities, and performing reporting
- Manage planning and coordination for a range of client events, including general meetings, receptions, panels, etc.
- Oversee all facets of event planning from conception through execution (creative aspects, logistical coordination, vendor management, budgeting)
- Create and implement client feedback program, performing process improvement as needed
- Utilize client feedback to optimize existing programs and processes and strengthen client experience
- Identify relevant industry events and conferences and ensure firm participation
- Perform detailed client research and continuously monitor industry trends
- Ensure data integrity of CRM, and assist with troubleshooting, process improvement, and general inquiries regarding CRM
- Support special projects as needed
Qualifications:
- Bachelor’s degree in a marketing, communication, or related field
- 5+ years of marketing, client relations, and communications experience in professional services
- Excellent communication (written and verbal), interpersonal, and presentations skills
- High level of professionalism and organization
- Detail-oriented and self-motivated
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel (V-Lookups, Pivot-Tables), Teams)
- Previous CRM experience (required)
- Ability to manage deadlines, prioritize, and problem-solve
For immediate consideration, interested and qualified candidates should send their resume of Jenny at [email protected].
#LI-JF1