IT Desktop Lead – REIT – Boston, MA 02111
We are seeking an experienced IT Desktop Lead to join our esteemed Real Estate Investment Firm. The ideal candidate will mentor and lead a team of IT support professionals, overseeing the administration of end-user workstations and supporting user activities. Expertise in both Mac/Apple and Windows environments is essential, along with familiarity with Jamf and Intune for mobile device management.
Key Responsibilities:
- Oversee the administration and support of end-user workstations in both Mac/Apple and Windows environments.
- Provide expert-level support for end-user activities.
- Utilize Jamf and Intune for effective mobile device management and policy enforcement.
- Troubleshoot and resolve hardware and software issues for end users.
- Implement and maintain IT support initiatives to enhance operational efficiency.
- Ensure compliance with IT policies, procedures, and best practices.
- Collaborate with other IT teams and departments to ensure seamless technology integration.
- Maintain accurate documentation of IT processes, procedures, and support activities.
- Stay current with industry trends and advancements to provide innovative solutions.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 5+ years of experience in IT support
- Expert knowledge of Mac/Apple support and Windows environments.
- Proficiency with Jamf and Intune for device management.
- Strong understanding of TCP/IP and LAN configurations.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Superior communication and interpersonal abilities.
- Strong organizational skills and attention to detail.
- Ability to work independently and lead a team in a fast-paced environment.
For immediate consideration, please email your resume to Ryan at [email protected].
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