End User Support Analyst-Boston/Hybrid
One of the leading investment management firms in Boston is looking for an End User Support Analyst to join them in a contract to hire role. The End User Support Analyst I plays a pivotal role in our clients organization, focusing on the assistance, support, and upkeep of desktops, laptops, and mobile hardware and software, ensuring seamless user functionality on a day-to-day basis. This role requires a proactive and self-motivated individual who takes ownership of assigned tasks. This is a contract to hire opportunity with a hybrid work environment (3 days on site).
******No sponsorship is being offered at this time and we cannot work C2C******
Position Summary:
As an End User Support Analyst I, you will be at the forefront of ensuring our client organization’s technological ecosystem runs smoothly. Your responsibilities include addressing hardware and software issues, documenting procedures, and collaborating with IT resources to provide optimal support. This role is ideal for individuals pursuing a career in computer science or related fields and offers opportunities for growth within our dynamic team.
Key Responsibilities:
- Manage our clients ticketing system by logging, assigning, troubleshooting, and escalating tickets related to hardware, software, and application issues.
- Deliver timely resolutions through telephone support, face-to-face meetings, or email communications.
- Collaborate with other IT resources to resolve complex problems effectively.
- Maintain comprehensive documentation of procedures, standards, best practices, configurations, settings, installation sequences, and back-out instructions while ensuring that documents are regularly updated.
Qualifications We Seek:
- Ongoing pursuit of further education in computer science or a related field.
- Strong technical acumen with the ability to troubleshoot and resolve IT-related issues.
- Effective communication skills, capable of articulating ideas and solutions in a clear, user-friendly manner.
- Proficiency in both written and oral communication.
- Demonstrated multitasking abilities and effective time management, both independently and within a team.
- Physical capability to lift up to 60 pounds, with or without reasonable accommodations.
If you are currently located in the Greater Boston area and have at least 2 years of experience in a similar role please send your resume to Angela Fagin afagin@daleyaa.com
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