Desktop Support Specialist – Boston/Hybrid
NO C2C, NO SPONSORSHIP available!
Our client, a successful investment management firm, seeks a proactive, team-oriented individual for a hybrid Tier1/Tier2 support role in Boston, involving remote and on-site work. The role requires technical assistance for computer systems, hardware, and software via remote control software, phone, email, and in-person support. Occasional night and weekend work may be necessary. You will be the only Desktop Support Specialist in this location and will serve as a back up for their other locations so you must have the ability to work independently to support all levels of users. They are only considering candidates that are coming out of a similar financial services environment.
Key Responsibilities:
- Provide technical assistance for computer systems, hardware, and software.
- Respond promptly to IT incidents with appropriate urgency.
- Document help desk requests and resolutions in the ticketing system.
- Maintain positive customer relations and support team functions.
- Perform hands-on fixes, including software installations and hardware configurations.
- Assist with on-site hardware moves, adds, and changes.
- Support mobile devices (iPhone, Android).
Required Qualities:
- Excellent communication and customer service skills.
- Ability to work independently and with a remote team.
- Positive attitude, strong problem-solving skills, and ability to prioritize under stress.
- Experience with collaboration applications (Zoom, Webex, Teams).
- Competence in supporting Microsoft Excel, Word, and Outlook.
- Strong ability to diagnose and resolve issues in a Microsoft Windows Domain environment.
Preferred Qualifications:
- Experience with mid-to-large scale workstation deployments.
- Familiarity with tools like MS Deployment services, PDQ, and WSUS.
- Basic networking skills (TCP/IP, DNS, DHCP).
- Experience with administrative tasks for messaging functions.
- Knowledge of remote applications (Citrix VDA & VDI, Cisco AnyConnect, Zscaler).
If you are currently local to the Boston area, coming out of a financial services environment and looking to join a stable, successful investment firm please send your resume to Angela Fagin at [email protected] for consideration.
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