Desktop Support Analyst – Boston, MA – Financial Services
Daley And Associates is currently in search of an experienced, collaborative, and proactive professional to join their our client’s technical support staff. This role involves providing effective Tier1 and 2 support to staff across various technical domains. The position operates on a hybrid model (3 days in the Boston office).
Responsibilities:
- Deliver technical support and assistance for computer systems, hardware, and software.
- Respond promptly to IT incidents, ensuring an appropriate level of urgency.
- Record, track, and document help desk requests, including all decisions and actions taken, through to final resolution in our ticketing system.
- Enhance team performance through positive customer relations.
- Perform hands-on desktop fixes, including software installation and upgrades, hardware installation, and system/application configuration.
- Assist with Moves, Adds, and Changes for on-site user hardware.
- Provide support for mobile devices, including iPhone and Android.
Preferred Qualifications:
- Experience with medium to large-scale workstation deployments and familiarity with tools like MS Deployment Services, PDQ, and WSUS.
- Basic networking skills and knowledge of TCP/IP, DNS, DHCP, Ping, etc.
- Capability to manage administrative tasks related to messaging functions (e.g., Secure Email Gateway, Blackberry Work).
- Knowledge of remote applications such as Citrix VDA & VDI, Cisco AnyConnect, and Zscaler.
- Exceptional communication and customer service skills, capable of effectively interacting with users, peers, and senior management.
- Strong ability to work both independently and within a remote team.
- A positive attitude, a strong desire to assist others, excellent problem-solving skills, and the ability to prioritize and execute tasks under pressure.
- Experience with collaboration tools such as Zoom, Webex, and Teams.
- Proficiency in supporting Microsoft Excel, Word, and Outlook.
- Strong skills in diagnosing and resolving hardware and software issues within a Microsoft Windows Domain network environment.
For immediate consideration, please email your resume to Ryan at [email protected].
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